Partner Programmes - FAQ


Operations



General



Furniture/ Build Structures



Walkthroughs/ Rehearsals



Catering



AV



Internet



Visuals/ Branding



Opening Hours/ Access






Operations

What is the Best Way to Get to Hall 8.0?
  • When entering Fira Gran Via during your rehearsal, walk-through or the day of your programme, it is best to come through the North Entrance. 
  • If already in Fira Gran Via, you will need to walk to the ‘down’ escalators that are just past Hall 8.1 on the upper level. The escalators will end in the North Entrance where you can walk right into Hall 8.0.

General

What is Included in My Theatre Package?
Please refer to the deliverables outlined in your contract and your operations package.

How do I request any services not included in the package to customise my event?
The process for ordering all extra requirements such as AV, furniture, internet, catering or plants will be explained to you in your first kick off call. We are working with the recommended official suppliers and they will be happy to provide you with a detailed proposal or plan.

Do I have storage available in my Theatre?
There is no storage in Hall 8.0 and we cannot store any items during build or show days.
Should you need a storage area for your materials, please refer to the Hall 8.0 shipping instructions for details on our official supplier. They have a local warehouse in which to store all shipments and they manage all of our onsite distribution during the show.

Do you provide hostesses?
Yes, we do provide hostesses. The exact number will depend upon your Theatre size and will be confirmed to you by the Operations Project Manager.
Our hostesses usually wear a black suit, white shirt and red scarf/tie. Should you wish to do so, you can provide your own uniform for the hostesses on the day of your session. Please let us know in advance so that we can coordinate regarding sizes, etc. 
Should you require any additional staff, the recommended supplier will be able to provide you with a detailed proposal.

Can you provide plants or flowers?
Yes, a full catalogue of plants and flowers will be made available soon. The recommended supplier will be able to provide you with a detailed proposal should you wish to order any foliage to further enhance the space.

Can I place any extra orders after the deadlines?
Please refer to your Operations Package for order deadlines and late order procedures.

Is it possible to cancel any extra services?
Company orders are subject to deadlines and cancellation terms, and related costs. Companies must adhere to the surcharges/cancellation policies set forth by servifira.  


Furniture/ Build Structures

Is furniture included in my package?
Standard furniture for the stage and audience is included in the Standard Package. 

Is it possible to build any additional structures (e.g. demo tables, exhibition booths, etc.) in the Theatre?
For the 2021 event, it will not be possible to build any additional structures in the Theatre. 

When can we access the Theatre to set up and dismantle?

Any set-up and dismantle needs to be fully completed within the purchased timeslot stipulated on your contract.

Partner Theatres

Package

Client Access

Rehearsal with AV Crew

Theatre open to MWC attendees

Full day 

07:00 – 21:00 

from 08:00 

09:00 – 19:00 

Half day - AM slot 

07:00 – 13:00 

from 08:00 

09:00 – 13:00 

Half day - PM slot 

14:00 – 19:00* 

from 14:00 

15:00 – 19:00* 


*16:00 on Thursday 
Note that for all packages, the theatres will be cleaned between sessions. For the Half day client theatre packages, this will coincide with the Crew Lunch break of 13:00 – 14:00. 

For details on crew and vehicle access, please see Access Times and Procedures.

Do you have a floorplan for each Theatre?
Please contact your Operations Manager for detailed floorplans.


Walkthroughs/ Rehearsals

Will I be able to access the Theatre space before my event?
You may have the opportunity to schedule a thirty-minute walkthrough of your theatre over the weekend prior to the start of MWC Barcelona, depending on access and availability.  Please note the walkthrough will not include AV, branding, or programme specific set-up. Your Operations Project Manager will provide more information during your kick off call. 

Will we be able to do a technical rehearsal and when?
Your Operations Project Manager will provide more information on timing and Health and Safety guidelines for rehearsals during your kick off call. A one-hour rehearsal immediately prior to your session is included in the package. If you wish to book additional time at the weekend prior to MWC, this will be subject to availability and extra costs. For more information, please contact your Operations Project Manager.

Will the extra services (e.g. AV, Internet or furniture) I have booked for the event be available during the technical rehearsal?
If you have booked any additional AV, IT or furniture for your event, this will be available on your event day. Please advise your Operations Project Manager if you require them for any additional rehearsal as we will need to make sure we have your equipment in place. Note that this will be subject to an additional charge.

What is the difference between a walkthrough and a rehearsal?
A walkthrough is an opportunity to see the space and discuss your programme day with the team.  No AV or lighting technicians will be available to run through any of your content.
A rehearsal is the opportunity to walkthrough the space, rehearse your content with video, sound and lighting technicians to set levels. A one-hour rehearsal immediately prior to your session is included in the package. If you wish to book additional time at the weekend prior to MWC, this will be subject to availability and extra costs. For more information, please contact your Operations Project Manager.

How do I get access to the venue for rehearsals at the weekend?
Any personnel registered as Partner Staff or Exhibitor Staff will be able to access Gran Via over the weekend once MWC Registration opens.
Any pass type (excluding Partner Staff or Exhibitor Staff passes) who require access over the weekend for rehearsals will need to have Extended Hours Access added to their badge. To make this request, please contact your Event Programme Manager who will update the passes for you.

Catering

Is catering included in the package?
The only catering included in the standard package is bottled water and glasses for your speakers on the stage on the show day. For the 2021 event, catering within the theatre will not be possible due to health and safety regulations. For alternative options please speak to your Operations Manager.

AV

Is there any AV included in my package?
Standard AV equipment and crew to support your Theatre are included in the standard package. Please refer to your Operations Package to review the listing of standard equipment. Should you wish to order anything over and above please contact your Operations Project Manager.


Internet

Is Internet available in the Theatres?
The MWC Public WiFi is available in Hall 8.0 which is also accessible in the Theatres. If you require additional IT services, please contact your Operations Project Manager.


Visuals/ Branding

Are there any branding opportunities in the Theatres?
As part of the package, each Partner has the opportunity to brand certain elements of the space as outlined in the Standard Package.
Further information on artwork specifications, submission deadlines, etc. is available in your Operations Package.

Which format do we have to provide the artwork files?
Please refer to the Operations Package, which will be available soon, where you can find detailed information on file types and sizes required. Kindly adhere to the formats defined in the table when preparing all artwork to make sure that everything can be produced correctly and without any delay.

Can we bring our own branding material in addition?
Yes, you can bring your own material such as pull up banners for example. They can be placed anywhere inside the Theatre. Note that nothing can be placed outside the Theatre at the registration desk, nor can anything stick to the Theatre walls. Please discuss your plans with your Operations Project Manager in case there are any limitations. 

Can we make changes to the content once our artwork files have been submitted?
Printed branding: Note that no changes or replacements can be made after the files have been submitted.
Digital branding: All digital branding is tested and scheduled in the system in advance of the show days. The submission deadlines can be found in the Operations Package.


Opening Hours/ Access

What are the opening hours of MWC?
The opening hours for visitors are as follows:

Monday 28 June

09:00-19:00

Tuesday 29 June

09:00-19:00

Wednesday 30 June

09:00-19:00

Thursday 1 July

09:00-16:00

Note that all visitors are only allowed into the exhibition hall from 09:00 each morning, therefore we suggest that your session should start from 09:30 onwards to give your guests time to arrive and be seated for a prompt start.