Exhibitor Code of Conduct

Adult Content
Alcohol & Drugs
Anti-Harassment
Children
Compliance with Authorities
Copyrights
Dress Code at the Event
Food Hygiene
Hospitality Suite Policy
Insurance
Noise
Outboarding & Suitcasing
Photography & Filming
Special Activities
Waste Removal
Wireless Policy


Adult Content

The organisers reserve the right to close a stand, at any time if an exhibitor or their stand is considered to be displaying materials of an offensive nature. Any costs associated with this act will be borne by the exhibitor.



Alcohol And Drugs

The abuse of alcohol, drugs and other substances can affect performance and safety. It is prohibited for any exhibitor, supplier, contractor or their representative to be under the influence of alcohol or illegal drugs while working at the venue, or while performing site activities, including operating vehicles or equipment. 
Any person found to be under the influence or in the opinion of the organiser and their representatives, constitutes a danger to themselves or any other person within MWC, will be removed from the venue and if necessary further action will be taken.

Alcoholic beverages are permitted to be served on your stand for entertainment purposes. The organisers ask for your collaboration when serving, to avoid excessive use by individuals. Please submit a Stand Event form via Forms & Deadlines if you are planning to hold an event on your stand.


Anti-Harassment

The Organisers, GSMA are dedicated to providing a positive, harassment-free event experience for all participants and staff, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, race, age or religion. The GSMA does not tolerate harassment of event participants or staff in any form. The use of rude or harassing language and imagery (including that of a sexualised nature) is not appropriate at any GSMA event or related social activity, sponsored or organised by the GSMA. Any event participant, including exhibitors and exhibitor staff, found to be violating this policy may be sanctioned or expelled without a refund at the GSMA’s sole discretion. 


Children

MWC is a trade event therefore Individuals under 16 years of age (including infants) are not permitted entry into the venue during build-up, dismantling nor into MWC during the event open days

Any exceptions to this policy are in the sole discretion of the organiser and permission must be provided, in writing, prior to start of the event - requests for exceptions cannot be made onsite. If you are planning any entertainment which involves any person under the age of 16, please contact the organisers for further information.


Compliance With Authorities

MWC and any related event venues are under the jurisdiction of the police and courts of the city of Barcelona, the region of Catalonia, and the nation of Spain. GSMA, Fira de Barcelona, exhibitors, advertisers, sponsors, contractors, attendees, and all other third parties involved in MWC are obliged to comply with the requirements of the police and the courts, including but not limited to security measures and the enforcement of warrants.


Copyrights

Please note that GSMA has entered into an agreement with SGAE, AIE and AGEDI that settles any and all use of intellectual property rights managed by the aforementioned entities in the course of MWC. If you intend to play pre-recorded background music or show music videos on your stand as a secondary or accessory manner you therefore need not to apply for the relevant licenses for public performance. However, please note that live performances, dancing events, or parties are not included in the general agreement entered by GSMA with SGAE, AIE, AGEDI and therefore, should you wish to organise any such event, you should contact the referred entities. 

If films are to be projected, the exhibitor must apply for the appropriate authorisation from EGEDA, the entity which administers the public performance rights of the audio-visual producers, and from AISGE who manage the rights of actors and actresses. 

AGEDI SGAE EGEDA AISGE AIE
Address: Pintor Juan Gris, 4, 2ªpl. Passeig de Colom, 6 Consell de Cent, 419. 2º, 1ª Consell de Cent 433, prtal 1 Plaza de Iberia 4
28020 Madrid 08002 Barcelona 08009 Barcelona 08009 Barcelona 08014 Barcelona
Tel: +34 915558196 +34 932689000-3 +34 932310414 +34 934127622 +34 932920555
Fax: +34 915559592 +34 932689001 +34 932313336 +34 932653577 +34 932921459
Email: correo@agedi-aie.es rmuntaner@sgae.es aisge.barcelona@aisge.es sociosbarcelona@aie.es


Dress Code At The Event

Exhibition stand staff are expected to dress in business and/or business casual attire. It is the responsibility of the exhibitor to ensure that all staff deployed on or around their stand (whether the exhibitor’s direct employees or their contractors) are dressed in an appropriate, professional manner. In recognition of the many cultures and nationalities present at MWC, attire of an overly revealing or suggestive nature is strictly prohibited. Examples of such attire may include, but are not restricted to: 

  • Tops displaying excessive cleavage (purposely exposing excess cleavage)
  • Tank tops, halter tops, camisole tops or tube tops (Shoulders are not required to be covered however it is advised to opt for wider strap tops / dresses over ‘tight spaghetti string tops’. Crop tops showing midriffs will also not be accepted)
  • Miniskirts or mini-dresses (Knees are not required to be covered. It is advised that if wearing short skirts / dresses they are not bodycon, tight fitting, slinky, body hugging)
  • Shorts
  • Second-skin bodysuits

These guidelines are applicable to all stand staff, regardless of gender, and will be strictly enforced. 
The GSMA as organisers reserve the right to request that any individual of exhibition staff, change their attire or leave the premises immediately if their appearance is perceived to be offensive to other exhibitors or participants  


Food Hygiene

All exhibitors wishing to provide stand catering from a non-official caterer must ensure that the provider complies with the legislation in force relative to food hygiene, in order to guarantee the proper security and quality of the service. Please follow the External Catering Regulations.


Hospitality Suite Policy

  • Hospitality Suites are meant for the purposes of private meetings / entertainment. Hospitality Suite structures should be enclosed in such a manner as to prevent general access to the suite, allowing access only to pre-invited guests via a reception desk
  • Under no circumstances can a Hospitality Suite have open sides allowing general access, nor can Hospitality Suites include provision for any kind of public product demonstration
  • Low walling of no less than 1.1m in height is permitted as an enclosure, along the perimeter of a Hospitality Suite
  • Promotional videos should not be displayed along the perimeter of a Hospitality Suite, nor should promotional videos be viewable from the surrounding aisles. Any non-promotional videos that can be viewed from the aisles should be without sound

Insurance

It is compulsory for each exhibiting company to obtain insurance in a form satisfactory to GSMA Ltd. as part of the stand purchase.

Without prejudice to GSMA rights under Sponsorship and Exhibition Terms or otherwise, the Exhibitor shall ensure that any of its contractors, including but not limited to unofficial stand builders, take out and maintain with reputable insurers such policies of insurance as may be necessary to insure the contractor against all manner of risks that might arise in connection with the contractor’s acts or omissions during the Mobile World Congress on behalf of the Exhibitor, including but not limited to maintaining at all times public liability and employee liability insurance against personal injury, death and damage to or loss of property for a limit of indemnity of not less than two million pounds sterling (£2,000,000) or its equivalent. GSMA shall be entitled to inspect such insurance policies upon request. For the avoidance of doubt, GSMA may refuse entry onto the grounds of Fira de Barcelona if contractor is without said insurance or where GSMA believes in its sole opinion that admission to the venue would be a threat to the health and safety of others. 

Clause 19 from the exhibitor terms and conditions accepted when contract was signed:

19. Insurance

19.1 Subject to receipt of all payments due to the Organizer from the Company hereunder, and specifically, payment of the applicable insurance administration fee, the Organizer will take out and maintain for the Event a contract of insurance providing cover to the Company in accordance with the attached summary of terms. The insurance administration fee includes the Organizer taking out and maintaining this insurance cover, but the Organizer does not provide advice concerning this insurance cover and it is for the Company to decide if it is adequate.

19.2 If loss occurs which may give rise to a claim under such insurance cover, the Organizer shall notify its insurer within seven (7) days of receipt from the Company of written notification of the claim completed by the Company in the standard form provided with the Exhibitors’ Manual. The Company must submit the completed claim form promptly following a loss. The Company shall provide any information as may be requested by the Organizer’s insurer, and the Organizer shall send to the Company copies of any correspondence with the insurer in relation to the claim. In the event that a claim is made by the Organizer under its insurance cover, the Organizer shall pay or arrange to pay that part of any proceeds of the claim that relate to the loss of the Company over to the Company. Whilst the Organizer agrees to notify its insurer of the claim, it is under no obligation to commence legal proceedings or threaten the same in relation to any such claim. The Company shall exercise due diligence and best endeavours relating to a claim both before and after a loss and in any event must take all reasonable precautions to prevent injury, loss or damage.

19.3 Notwithstanding clause 19.1 above, the Company must at first instance take out and maintain at all times public liability and employee liability insurance against personal injury, death and damage to or loss of property for a limit of indemnity of not less than two million pounds sterling (£2,000,000) or its equivalent. The Company must also take out and maintain at all times, Employers Liability or Workers Compensation insurance that is deemed to be of a good standard by the insurance market within which the Company is domiciled. The Organizer shall be entitled to inspect such insurance policies upon request.


SUMMARY OF EXHIBITION INSURANCE COVERAGE – MWC Barcelona 2020


Section A: Loss of Expenses/ Commitments Caused by Cancellation/Abandonment/ Postponement/Curtailment of the Event beyond the Control of the Insured or the Company - including Delayed Transportation £10,000
Delayed transportation means loss arising directly as a result of the late or non-arrival of exhibits or their arrival in a condition unsuitable for exhibiting due to any cause beyond the control of the insured or the Company and occurring during direct transit to the event insured.

Section B: Loss or Damage to Stand and Property £20,000
All exhibits, display material, furniture and all other property to be contained on the exhibition stand. Property hired or loaned including the exhibition stand or shell supplied by the exhibition organisers. Loss or damage to property whilst in transit to or from the insured event is included subject to exclusion (i) of this summary. Any articles containing precious metals or precious stones, furs, antiques, objects d’art, fine arts or other collector’s items are subject to a single article limit of £1,000 unless full details have been disclosed to and accepted by the insurer.

Section C: 'Contingent Liabilities'. Public Liability Indemnity Limit £2,000,000
This coverage applies only on a contingency basis in excess of any other policy covering a public liability claim. It is a condition precedent to liability of the Insurer to make any payment under this section that exhibitors shall have in force their own Public liability insurance for the duration of the Exhibition/conference and during periods required before and after such use for setting up, breaking down, rehearsals, sound checks and any other preparation. Such Public Liability insurance must have a limit of indemnity which is not less than the Limit provided under this cover.

General and Deductibles. The Limits of Indemnity quoted above are the maximum sums payable under each section per stand, per event. The deductibles are as follows:

Section A:    Any one loss or series of losses arising out of one occurrence      Nil
Section B:    Any one loss or series of losses arising out of one occurrence      £250
Section C:    Any one loss or series of losses arising out of one occurrence      £250


Principal Exclusions. The policy will exclude any loss caused by or resulting directly or indirectly from any of the following:

  1. War, civil war, invasion, acts of foreign enemies, revolution, sabotage, confiscation, nationalisation, order of any Government, Public or Local Authority, radioactive contamination, sonic boom
  2. War or Terrorism including any threat (actual or perceived) or fear of such acts or any anxiety, grief, shock, mourning or diminished interest in the Event arising as a consequence of such acts
  3. Loss or Damage to property in the open by theft or weather conditions
  4. Financial loss including loss of money and consequential loss except as defined in Section A
  5. Fluctuation of temperature as a result of the deliberate act of a supply authority
  6. Electrical or mechanical breakdown or derangement
  7. Injury to employees
  8. Motor vehicles and Mechanical plant not used for display purposes
  9. Theft of property in transit contained in vehicles when left unattended at night unless the vehicle is contained in a locked garage or compound and during the day unless all doors, windows and openings are closed and locked
  10. Theft of goods or property from the exhibition venue whilst such goods or property are left unattended and occurring during such hours as the exhibition venue is open to visitors as defined or advised by the organisers for the insured event
  11. Losses caused by or arising directly or indirectly from, or in any way associated with, Severe Acute Respiratory Syndrome (SARS) and its sequelae
  12. Any loss directly or indirectly caused by or arising from or contributed to by any outbreak of foot and mouth disease
  13. Any loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, arising out of, contributed to by, resulting from or in connection with any communicable disease which leads to: i) the imposition of quarantine or restriction in movement of people or animals by any national or international body or agency and/or ii) any travel advisory or warning being issued by a national or international body or agency; and in respect of i) or ii) any fear or threat thereof (whether actual or perceived)
  14. Any Public Liability claim in any way involving Asbestos
  15. Failure of Computer Equipment to correctly recognise any date or time
  16. National Mourning whether declared or not

This summary is subject in all respects to the express terms of the insurance policy that Organiser has purchased, a copy of which will be made available on written request.


Noise

The organisers reserve the right to request that the use of sound systems be limited to certain times of the day or, if the nuisance remains, turn off the source of the noise. They also reserve the right to curtail or ban demonstrations if complaints are received.

Any exhibitors wishing to feature presentations, demonstrations, simulations or devices producing noise, shall adhere to the following rules and regulations: 

  • Any equipment, presentations, demonstrations, simulations or devices producing noise that disturb neighbouring exhibitors or visitors will not be tolerated
  • All noise originating from an exhibit must be set at a reasonable level at all times and shall not exceed 3db above background noise, measured from 3m distance to the stand. This applies to stands both inside and outside
  • Out of respect for fellow exhibitors, it is requested that demonstrations, which may generate noise during the event opening hours, are kept to a minimum

  • The recommended decibel for an event is 70db to maintain good health and safety standards for your stand staff, clients, visitors and neighbours. Excess exposure to high levels of noise can cause short and long term damaging effects. 

  • Any speaker(s) or sound equipment within an exhibiting stand must be positioned to minimise the amount of noise or distraction towards aisles and neighbouring exhibits
  • Any audio or visual productions being played within an exhibit must be positioned to minimise the amount of noise or distraction towards aisles and neighbouring exhibits

We advise you to download a volume meter app, should you wish to keep control of the volume of your music. If you are playing music or showing videos on your stand please refer to the copyrights rules


Outboarding & Suitcasing

Suitcasing: The practice of companies or persons who attend shows as attendees but "work the aisles", soliciting business from other attendees and exhibitors.

Outboarding: Non-supporting companies which set up exhibits or events at off-site locations, such as hotel hospitality suites or nearby restaurants, and encourage attendees to leave the show floor and spend time with them. 

Both practices are strictly prohibited at the event. For the good of the show and the exhibitors supporting the event, the only legitimate area to conduct business during event hours, is within a contracted exhibition or hospitality space within the Venue.  The Company shall not suggest or encourage an event participant to attend a location outside the Venue, in order to conduct business.


Photography & Filming

Photography and filming is not permitted during build-up or dismantling for the privacy of all clients attending. Anyone found taking photos or filming will be stopped by security. Any photos or films posted on social media from the period of build-up or dismantling, will be removed / banned and further action will be taken.

For more details please check the Photography & Filming regulation.


Selling of Goods

Exhibitors are strictly prohibited from selling goods and services, for cash or otherwise, inside the Venue. If any participant is found to be doing so, further action will be taken.


Smoking

Smoking, including the use of smokeless tobacco products, e-cigarettes and unregulated nicotine products within FIRA premises (Gran Via or Montjuïc) is strictly prohibited except in designated areas. This prohibition applies to build up, event open and dismantling days.


Special Activities

Certain activities such as Virtual Reality (VR), AR, Self-Driving / Autonomous cars, attendee participation activities, simulations, robotics, strobe lighting etc. require further review and approval from the organisers as well as separate Terms and Conditions being accepted 

For more information and to understand what is required to be submitted to the Organisers, please see the Special Activities and Prohibited Goods section in Rules and Regulations. If in doubt please submit the “Special Activity Form” which can be found in the Forms & Deadlines a form and we will advise if any further action is required. 


Waste Removal

General waste bins and skips will not be provided in the venue. It is the responsibility of the Company to adhere to the Waste Removal Rules as published in the Online Event Manual.

MWC has 0% waste tolerance policy, this means you are responsible for removing all stand fitting waste, flooring and any other material from your stand during build up and dismantling.

We encourage all companies to Reduce, Reuse or Recycle as much of your stands materials as possible. Please check our MWC Donation Room initiative, should you have any unwanted material to donate to local charity.

Please read the full summary in the Waste Removal Rule as published in the Online Event Manual


Wireless Policy

It is forbidden to install or operate devices that propagate a wireless signal, as these will cause interferences in the general services provided at the venue. Please refer to the “Wireless Policy” section under Rules and Regulation for further information.