Customer Care/Key Contacts
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CUSTOMER CARE:
GSMA Ltd. is committed to providing customer care to the highest standards.
Our Customer Care Team is specially trained to ensure that you will receive the correct advice and guidance enabling a smooth run up to a very successful event.
Our partner Fira has a dedicated Customer Service Team to assist you with any enquiries you may have. If your query falls outside of their responsibility they will then direct you to the correct person who will be able to assist you.
Should you have any queries or require further information please do not hesitate to contact the teams below who will be happy to advise further.
MOBILE WORLD CONGRESS CUSTOMER SERVICES TEAM
| GSMA Customer Care Team | ServiFira Customer Service Team |
| Email: customercare@mwcbarcelona.com Tel: +44 20 7356 0661 MWC19 website: www.mwcbarcelona.com |
Email: mwcbarcelona@firabarcelona.com Tel: +34 93 233 2000 and +34 902 233 200 (within Spain) Website:ServiFira eCommerce |
EXHIBITOR KEY CONTACTS:
Please see below listed Exhibitor key contacts and show's official recommended suppliers:
| Accommodation & Transportation | b network | Tel: +34 93 550 0350 Fax: +34 93 414 1786 Email: mwcbarcelona@b-network.com Web: www.mwcbarcelona.b-network.com |
| Additional Products & Services ServiFira eCommerce Logins and Queries |
ServiFira | Tel: +34 93 233 2000 902 233 200 (within Spain) Email: mwcbarcelona@firabarcelona.com Website: ServiFira eCommerce |
| Complex Stand Structures Approval | Graó Tècnic | Contact: Sergio Gonzalez / Sharon Li Lupo
Tel: +34 93 528 4000 |
| Floorplan | Freeman Company | Click here to access Live Floorplan Web: http://floorplans.mwcbarcelona.com/ |
| General Exhibitor Support & Event Logistics Forms and Deadlines Online Event Manual logins |
Show's Customer Care Team (GSMA Ltd.) |
Email: customercare@mwcbarcelona.com |
| Onsite Handling & Rental of Machinery | Resa Expo Logistic | Contact: Jorge Reina Tel: +34 93 233 4743 Fax: +34 93 263 1894 Email: jreina@resaexpo.com Email: mwcbarcelona@resaexpo.com |
| PR Enquiries & Registration | Show's PR Team (GSMA) |
General Enquiries: press@mwcbarcelona.com Registration: pressregistration@mwcbarcelona.com |
| Registration: Exhibitor Enquiries Exhibitor and Partner Invitation System (E&P) logins |
Registration Team | Phone number: +34 932203888 Email: registration@mwcbarcelona.com Opening hours: Monday - Friday 09:00 - 17:30 (CET) Extended operating hours 08:00 to 19:00 from the 29th January 2019 until the event commences |
| Sales Enquiries: Exhibition space Sponsorship Digital products |
Show's Sales Team (GSMA Ltd.) |
Email: sales@mwcbarcelona.com |
| Shipping & Freight | EF-GSM | Contact: Michael Armitage Tel: +44 1732 885 131 Fax: +44 1732 887 789 Email: michael@ef-gsm.com Email: mwcbarcelona@ef-gsm.com |
| Site Visits | Fira Team | Tel: +34 93 233 2000 To arrange a visit please contact mwcbarcelona@firabarcelona.com |
| Stand Design & Build Approval | Abraxys | Tel: +44 20 8747 2045 Email: mwcbarcelona@abraxys.com |
| IT Services, Wi-Fi Enquiries & Policy | Fira IT Team | Tel: +34 93 233 3099 Email: mwcbarcelona.internet@firabarcelona.com |
**Including two weekends prior to the event
To access the full list of Exhibition Suppliers please click here.
During the build-up period – if you have any issues regarding the services ordered for your stand, please go to your assigned ESD (see below) or contact via phone the Customer Service Call Centre (+ 34 93 233 2000)
EXHIBITOR SERVICE DESK OPENING TIMES:
| Date | Opening Hours |
| 12 - 23 February | 08:00 - 21:00 |
| 24 - 26 February | 07:00 - 20:00 |
| 27 February | 07:00 - 21:00 |
| 28 February - 4 March | 08:00 - 18:00 |
ESD A & D will remain open until 21:00 on 28 February (last event day)