Customer Care/Key Contacts
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CUSTOMER CARE:
GSMA Ltd. is committed to providing customer care to the highest standards.
Our Customer Care Team is specially trained to ensure that you will receive the correct advice and guidance enabling a smooth run up to a very successful event.
Our partner Fira has a dedicated Customer Service Team to assist you with any enquiries you may have. If your query falls outside of their responsibility they will then direct you to the correct person who will be able to assist you.
Should you have any queries or require further information please do not hesitate to contact the teams below who will be happy to advise further.
MOBILE WORLD CONGRESS CUSTOMER SERVICES TEAM
| GSMA Customer Care Team | ServiFira Customer Service Team |
| Email: customercare@mobileworldcongress.com Tel: +44 2073560661 MWC18 website: www.mobileworldcongress.com |
Email:mwc@firabarcelona.com Tel: +34 93 233 2000 and +34 902 233 200 (within Spain) Website: ServiFira eCommerce |
EXHIBITOR KEY CONTACTS:
Please see below listed Exhibitor key contacts and show's official recommended suppliers:
| Accommodation & Transportation | b network | Tel: +34 935500350 Fax: + 34 934141786 Email: mobileworldcongress@b-network.com Web: www.mobileworldcongress.b-network.com |
| Additional Products & Services ServiFira eCommerce Logins and Queries |
ServiFira | Tel: +34 93 233 2000 902 233 200 (within Spain) Email: mwc@firabarcelona.com Website: ServiFira eCommerce |
| Complex Stand Structures Approval | Graó Tècnic | Tel: +34 935284000 Fax: +34 935271114 Mobile: +34 670965795 Email: mwc@graotecnic.com |
| Floorplan | Freeman Company | Click here to access Live Floorplan: Web: http://floorplans.mobileworldcongress.com/ |
| General Exhibitor Support & Event Logistics Forms and Deadlines Online Event Manual logins |
Show's Customer Care Team (GSMA Ltd.) |
Email: customercare@mobileworldcongress.com |
| Onsite Handling & Distribution of your shipping | Resa Expo Logistic | Contact:Jorge Reina Tel: +34 932334743 Fax:+34 932631894 Email: jreina@resaexpo.com Email: mwc@resaexpo.com |
| PR Enquiries & Registration | Show's PR Team (GSMA) |
General enquiries: press@mobileworldcongress.com Registration: pressregistration@mobileworldcongress.com |
| Registration: Exhibitor Enquiries Exhibitor and Partner Invitation System (E&P) logins |
Registration Team | Tel:+34 93 323 92 70 Email: exhibitorregistration@mobileworldcongress.com 1 September - 31 December 2017: Monday - Friday, 09:00 - 18:00 CET 1 - 31 January 2018: Monday - Sunday, 09:00 - 19:00 CET 1 - 25 February 2018: Monday - Friday**, 08:00 - 19:00 CET 26 February - 31 August 2018: Monday - Friday, 09:00 - 17:00 CET |
| Sales Enquiries: Exhibition space Sponsorship Digital products |
Show's Sales Team (GSMA Ltd.) |
Email: sales@mobileworldcongress.com |
| Shipping & Freight | EF-GSM | Contact: Roger Bowman Tel: +44 1732885131 Fax: +44 1732887789 Email: roger@ef-gsm.com Email: mobileworldcongress@ef-gsm.com |
| Site Visits | Fira Team | Tel: +34 93 233 20 00 To arrange a visit please click here to download the form and return to mwc@firabarcelona.com and catering requests to acatering@firabarcelona.com |
| Stand Design & Build Approval | Abraxys | Tel:+44 2087472045 Email: mobileworldcongress@abraxys.com |
| Wi-Fi Enquiries & Policy | Fira IT Team | Tel: +34 932333099 Email: mwc.internet@firabarcelona.com |
**Including two weekends prior to the event
To access the full list of Exhibition Suppliers please click here.
EXHIBITOR SERVICE DESK OPENING TIMES:
| Date | Opening Hours |
| 14 - 25 February | 08:00 - 21:00 |
| 26 -28 February | 07:00 - 20:00 |
| 1 March | 07:00 - 21:00 |
| 2 - 6 March | 08:00 - 18:00 |