Onsite Exhibitor Support

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The GSMA and Fira de Barcelona have adapted their onsite support for exhibitors and contractors at MWC and 4YFN using digital technology to create an environment where there is no longer a need to physically go to the Exhibitor Service Desk for assistance.

What does this mean?

Once the build-up period starts, exhibitors and contractors must place their orders for new products and services at the Fira Store:

For 4YFN Fira Store click here

Alternatively, you can do this also through the Virtual Exhibitor Care  website – where you will find information on how to contact the onsite customer care team. This platform offers a variety of convenient channels for you to contact our onsite customer service team remotely. You will no longer need to move from your stand to be helped! The channels available are telephone, email, WhatsApp, Chatbot or using a contact form for those out of hour requests.

You should also use these channels to report incidents or should you have a late work request during build-up.

The Virtual Exhibitor Care website will be live on Wednesday 16 February until Tuesday 8t March 2022.

Services such as new orders, lost & found, car park ticket collection, late work requests and meeting rooms keys need to be collected personally at the Exhibitor Care Help Desk located in the South Entrance Level -1.

Exhibition Meeting Rooms (EMRs) keys are collected from their Reception Desks – Barcelona Suite / Europa Suite / Hall 2.