New Rules & Regulations

These rules and regulations are subject to change at any time in order to account for changes in government regulations and guidance, updated recommendations and advice from health professionals and authorities and/or the Venue Owners and any other changes required to address the evolving health and safety situation. Every Company must adhere to the Rules and Regulations in effect at the time of the Event.





Use of Face Masks

Every individual will be required to wear a face mask in compliance with the Event regulations including the proper use covering the mouth and nose.

Only Filtering Facepiece Respirator (“FFP2”) face masks satisfying European Standard EN 149:2001 and bearing the CE mark are accepted.

FFP2 face masks with exhalation valves, surgical masks and cloth masks will not be accepted. Please note, this section may be updated at any time to include additional face masks which may be approved by the Health Authorities.

The use of a face mask is mandatory in closed spaces.

The use of a face mask in outdoor spaces is mandatory where it is not possible to maintain physical distance of 1.5m due to the agglomeration of people.

Individuals must only lower their mask when actively eating or drinking, returning their mask to its position between intervals.

The Company will be required that every individual in its stand (including, but not limited to stand staff, suppliers, contractors and visitors) is correctly wearing their face mask during build-up, show days and dismantling. All individuals are required to bring their own face mask(s), satisfying the criteria set forth above, to the Event. GSMA will not provide face masks to any Event participant. Any individual without authorized face masks may be denied entry or asked to leave the Event.

Mask Exemption

According to current health regulations, wearing a face mask is not required for people who suffer from a respiratory condition which may be aggravated by wearing a face mask. Individuals who are exempt will need to present a medical certificate from the official medical partner of the event, QuirónPrevención, in order to access the venue.

To obtain the medical certificate from QuirónPrevención, the individual must in advance send a copy of the health certificate from their own doctor (doctors note) for verification. The doctors note should be written in Spanish, English, French or German. If in any other language it should be accompanied by a translation into Spanish, carried out by an official body.

Doctors notes should be sent by email to Once verified, QuirónPrevención will issue an official face mask exemption certificate that can be used at the event.

Personal Hygiene

 The Company will be required to adopt and promote a positive personal hygiene culture for all staff, suppliers and contractors, including:

  • frequent hand hygiene
  • cough etiquette (cough or sneeze in to bent elbow, not hands, and avoid touching the face)
  • the use of face mask in the terms set out in the Code of Conduct



Food and Beverages

All food or beverage provided to visitors must come through an official catering company with duly accredited food handling staff.

It is recommended that areas for the provision of food and beverage within stands include the following hygiene control measures:

  • Avoid bulk foods or shared containers as much as possible
  • Recommended to have food consumption in a designated area that allows for minimum physical distancing of 1.5m
  • Foot pedal or touchless wasted bin lids are suggested

Coffee services and catering deliveries are allowed in meeting rooms.

Individuals must only lower their mask when actively eating or drinking, returning their mask to it's position between intervals.

It is recommended to keep a distance of 1.5m between people when not wearing a mask.

Cleaning and Hygiene

The Company must implement and monitor frequent cleaning and disinfection regimes for its stand. Exhibitors are strongly encouraged to implement a cleaning and sterilisation regime for any audio-visual equipment. Wherever possible, microphones and other such audio-visual equipment should be distributed on an individual basis to the user and equipment should not be shared during any session. In circumstances where equipment may be used by several people during a day, a specific protocol for cleaning and disinfecting the equipment between consecutive uses is recommended.

All general cleaning activities must be carried out by ServiFira, the official cleaning supplier.

For safety reasons, the use of Ozone and UV-C lamps is not permitted unless expressly authorised by the Organizer and the Venue Owners.


Hand Sanitation

The Company must provide hydro-alcoholic solutions at all entry and exit points and throughout the stand space. Stand staff must ensure everyone sanitises their hands at all entry points as well as before and after handling any products.

Hand sanitiser products must be registered and authorised on the EU/EEA market in accordance with the Biocidal Products Directive (Directive 98/8/EC) or the Biocidal Products Regulation (Regulation (EU) No 528/2012).

For more information, check the links below:

  • Approved products by ECHA (European Chemicals Agency) -  click here
  • Approved products by the Spanish Government - click here

Staff Training

The Company will need to implement the applicable health and safety regulations and guidelines, along with the corresponding risk prevention rules applicable to the Event (including those provided in this Event Manual) to all personnel, staff, contractors and suppliers prior to coming on-site. All individuals should familiarise themselves with this information, understand the expectations and incorporate the appropriate measures in the planning and execution of their projects.



Flow Management

All spaces and activities should be planned to ensure a comfortable experience for stand staff and visitors. The Company must adhere to the following organisational measures to avoid crowds:

  • Plan all entry and exit points with sufficient capacity and process to avoid overcrowding or bottlenecks
  • Wherever possible, plan the flow of visitors around the space to avoid crossings

In Spain, the interpersonal physical safety distance is set at 1.5m, which equates to allowing for 2.5m2 of space per person. Where circumstances and due to the nature of the specific activity, maintaining this distance is not feasible, the appropriate personal hygiene and preventative organisational measures should be adopted in order to mitigate the risk of contagion, such as requiring the wearing of the mask.



Exhibitors are encouraged to include an adequate ventilation system to continually renew the air within an enclosed space. 

For enclosed spaces, it is recommended the circulation of IDA2 classified air (12.5 litres per person and second) is continually renewing the air within the enclosure. Exhibitors can achieve this by installing extractor fans and intake fans in the walls and ceilings and/or removing ceilings to optimise ventilation.